Privacy Policy

Sussex & Surrey Interiors sussexandsurreyinteriors.co.uk

Last updated: June 2026


1. Introduction

Sussex & Surrey Interiors ("we", "us", "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.

By using our website at sussexandsurreyinteriors.co.uk, you agree to the collection and use of information in accordance with this policy.


2. Who We Are

Sussex & Surrey Interiors is a family-run interior design and soft furnishings business based in Sussex and Surrey. We are the data controller responsible for your personal data collected through this website.

For any privacy-related enquiries, please contact us at: Email: alicia@sussexandsurreyinteriors.co.uk Phone: 07810 404440


3. What Information We Collect

We may collect and process the following personal information:

Information you provide directly:

  • Your name
  • Your email address
  • Your phone number
  • Your home address or postcode (where provided for consultation purposes)
  • Any information you submit via our contact form or enquiry process
  • Any correspondence you send to us by email, phone or post

Information collected automatically:

  • Your IP address
  • Browser type and version
  • Pages visited and time spent on our website
  • Referring website or search term
  • Device type and operating system


4. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your enquiries and provide the services you have requested
  • To arrange and manage home consultations and project appointments
  • To send you information relevant to your project or quote
  • To process and fulfil any orders or commissions placed with us
  • To improve our website and the experience we offer visitors
  • To comply with our legal obligations


We will never use your personal data for unsolicited marketing without your explicit consent.


5. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

  • Contract: Where processing is necessary to fulfil a service or enquiry you have requested
  • Legitimate interests: Where we have a legitimate business interest in processing your data, provided this does not override your rights
  • Legal obligation: Where we are required to process data to comply with the law
  • Consent: Where you have given clear consent for us to process your data for a specific purpose


6. How We Share Your Information

We do not sell, trade or rent your personal information to third parties. We may share your data with trusted third parties only where necessary to deliver our services, including:

  • Website hosting and platform providers
  • Email service providers
  • Professional advisors (accountants, legal advisors) where required

All third parties we work with are required to handle your data securely and in accordance with UK data protection law.


7. Cookies

Our website uses cookies to improve your browsing experience and to understand how visitors use our site. Cookies are small text files placed on your device when you visit our website.

We use the following types of cookies:

  • Essential cookies: Required for the website to function correctly
  • Analytics cookies: Help us understand how visitors interact with our website so we can improve it
  • Preference cookies: Remember your settings and preferences

You can control and manage cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.


8. Data Retention

We retain your personal data only for as long as is necessary for the purposes set out in this policy, or as required by law. Enquiry and contact data is typically retained for a period of three years. Client project data is retained for a period of seven years in accordance with standard business record-keeping requirements.


9. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

  • The right to access — you can request a copy of the personal data we hold about you
  • The right to rectification — you can ask us to correct any inaccurate or incomplete data
  • The right to erasure — you can ask us to delete your personal data in certain circumstances
  • The right to restrict processing — you can ask us to limit how we use your data
  • The right to data portability — you can request your data in a structured, machine-readable format
  • The right to object — you can object to our processing of your data where we rely on legitimate interests
  • The right to withdraw consent — where processing is based on consent, you may withdraw it at any time


To exercise any of these rights, please contact us at alicia@sussexandsurreyinteriors.co.uk. We will respond to all requests within 30 days.


10. Data Security

We take the security of your personal data seriously. We have put in place appropriate technical and organisational measures to protect your information against unauthorised access, loss, alteration or disclosure. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.


11. Third Party Links

Our website may contain links to third party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policy of any website you visit.

12. Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a child, please contact us immediately.


13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date at the top. We encourage you to review this policy periodically to stay informed about how we protect your information.


14. How to Complain

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection.

Website: ico.org.uk Helpline: 0303 123 1113


We would, however, appreciate the opportunity to address your concerns directly before you approach the ICO. Please contact us in the first instance at alicia@sussexandsurreyinteriors.co.uk.


Sussex & Surrey Interiors — sussexandsurreyinteriors.co.uk


This policy was prepared by Piston Design on behalf of Sussex & Surrey Interiors.